Unlimited, confidential access to a Personal Health Advocate, typically a registered nurse supported by medical directors and benefits specialists, who can help resolve a wide variety of health and insurance-related issues. EAP Service - up to 5 sessions. Confidential, caring help available 24/7, from a Licensed Professional Counselor or Work/Life Specialist, who can provide short-term assistance with personal, family and work issues like stress, depression, addiction, childcare, elder care, legal concerns and more. Includes in-person visits.